Question 1

How often should I service my boiler?

Accepted Answer

We recommend annual boiler maintenance to ensure optimal performance, safety, and efficiency. Regular servicing can prevent costly breakdowns and extend your system's lifespan.

Question 2

What are signs my boiler needs repair?

Accepted Answer

Common signs include no heat or hot water, strange noises (banging, whistling), leaks, low pressure, pilot light issues, and unusual smells. If you notice any of these, contact us immediately.

Question 3

How long does a boiler installation take?

Accepted Answer

A typical residential boiler installation takes 1-2 days, depending on the complexity of the system and any necessary modifications to existing infrastructure. We'll provide a detailed timeline during your consultation.

Question 4

Do you offer emergency boiler service?

Accepted Answer

Yes! We provide 24/7 emergency boiler repair service across Metro Vancouver. Call 778-909-5731 anytime for immediate assistance.

Question 5

What brands of boilers do you service?

Accepted Answer

We service all major boiler brands including Navien, Viessmann, Bosch, Rheem, Lennox, Goodman, and Carrier. Our technicians are trained on all major manufacturers.

Question 6

How much does boiler repair cost?

Accepted Answer

Repair costs vary depending on the issue and parts needed. We provide upfront, transparent pricing before any work begins. Contact us for a free estimate.

Question 7

Should I repair or replace my boiler?

Accepted Answer

If your boiler is over 15 years old, requires frequent repairs, or has efficiency below 80%, replacement is often more cost-effective. We'll assess your system and provide honest recommendations.

Question 8

What rebates are available for new boilers?

Accepted Answer

BC Hydro and FortisBC offer rebates up to $21,000 for high-efficiency boiler installations. We help you navigate the rebate process and maximize your savings.

Question 9

Are you licensed and insured?

Accepted Answer

Yes, Vancouver Boilers is fully licensed, bonded, and insured. All our technicians are TECA-certified and Red Seal qualified.

Question 10

What areas do you service?

Accepted Answer

We serve all of Metro Vancouver including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Shore, Delta, Langley, and surrounding areas.

Question 11

How long do boilers typically last?

Accepted Answer

With proper maintenance, a quality boiler can last 15-20 years. High-efficiency models with regular servicing often exceed this lifespan.

Question 12

What is a high-efficiency boiler?

Accepted Answer

High-efficiency boilers operate at 90%+ efficiency, converting more fuel into usable heat. They reduce energy bills and environmental impact while providing superior performance.

Question 13

Do you provide warranties on your work?

Accepted Answer

Yes, we warranty all our repair work and installations. New equipment also comes with manufacturer warranties, which we help you register and maintain.

Question 14

Can you help with boiler permits?

Accepted Answer

Yes, we handle all necessary permits for boiler installations and major repairs, ensuring full compliance with local building codes and regulations.

Question 15

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, debit cards, and e-transfers for your convenience.

Question 16

How quickly can you respond to service calls?

Accepted Answer

For emergencies, we offer same-day service. For routine maintenance and installations, we typically schedule within 2-3 business days.

Question 17

What is included in annual maintenance?

Accepted Answer

Our maintenance includes complete system inspection, burner cleaning, heat exchanger check, safety controls verification, pressure testing, filter replacement, and a detailed service report.

Question 18

Do you service commercial boilers?

Accepted Answer

Yes, we provide comprehensive commercial boiler services for strata buildings, offices, retail spaces, and industrial facilities.

Question 19

What causes boiler leaks?

Accepted Answer

Common causes include corroded pipes, faulty pressure valves, damaged seals, or internal component failure. Our technicians can diagnose and repair the source of any leak.

Question 20

Is it safe to use a boiler that's making noise?

Accepted Answer

Strange noises often indicate a problem that needs attention. While not always dangerous, you should have it inspected promptly to prevent further damage or safety issues.

Question 21

How can I improve my boiler's efficiency?

Accepted Answer

Regular maintenance, proper thermostat settings, adequate insulation, and upgrading to a high-efficiency model all improve boiler efficiency and reduce energy costs.

Question 22

What is the difference between a boiler and a furnace?

Accepted Answer

Boilers heat water to provide warmth through radiators or radiant floor systems, while furnaces heat air distributed through ductwork. Boilers are often more efficient and provide more even heating.

Question 23

Do you offer financing options?

Accepted Answer

Please contact us to discuss financing options for boiler installations and major repairs. We work with several financing partners to make upgrades affordable.

Question 24

What should I do if my boiler stops working?

Accepted Answer

First, check your thermostat settings and circuit breaker. If the issue persists, call us immediately at 778-909-5731 for emergency service.

Question 25

Can you install smart thermostats with boilers?

Accepted Answer

Yes, we install and configure smart thermostats compatible with boiler systems, allowing you to control your heating remotely and optimize energy usage.

Question 26

What is a condensing boiler?

Accepted Answer

Condensing boilers capture and reuse heat from exhaust gases, achieving efficiency ratings of 90%+ compared to 80% for conventional boilers. They're eligible for government rebates.

Question 27

How do I know what size boiler I need?

Accepted Answer

Boiler sizing depends on your home's square footage, insulation, climate, and heating needs. Our technicians perform detailed calculations to ensure proper sizing.

Question 28

Do you provide free estimates?

Accepted Answer

Yes, we provide free, no-obligation estimates for all boiler installations and major repairs. Contact us to schedule your consultation.

Question 29

What maintenance can I do myself?

Accepted Answer

You can check pressure gauges, bleed radiators, and keep the area around your boiler clear. However, all technical maintenance should be performed by certified professionals.

Question 30

Are there tax credits for boiler upgrades?

Accepted Answer

While federal tax credits vary, BC Hydro and FortisBC offer substantial rebates for energy-efficient upgrades. We help you identify all available incentives.

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